How food and grocery delivery service Glovo improved courier routing with Urbi solutions.
Glovo is a fast-growing express delivery service founded in 2015 in Barcelona. The company operates in 25 countries in Europe, Central Asia, and Africa. Glovo came to Kazakhstan in 2019 and decided to develop its business using Urbi's solutions.
Business Goal
Glovo operates in Kazakhstan's fast-growing express delivery market. Therefore, the service must ensure fast delivery for customers and accurately calculate rewards for employees who fulfill orders.
Technologies used
Urbi has provided Glovo with innovative digital solutions to optimize route planning and enhance efficiency.
The Directions API
The Directions API calculates routes for Glovo couriers. It is integrated into the Glovo Courier application to determine the optimal delivery method for each order.
API Benefits
Detailed Urbi maps of Kazakhstan's cities with hundreds of thousands of buildings and addresses.
The courier can take the shortest route or the fastest one, depending on the current traffic situation.
Several alternative ways to get to the customer.
Estimation of the trip distance and time.
The trip can include up to 10 waypoints.
Couriers can build several types of routes: by car, on foot, or by scooter. API considers special aspects of each travel method:
Car routes are calculated in compliance with traffic rules. Visual indications on the map include entrance barriers and road restrictions.
Pedestrian routes may run along the sidewalks of the main streets, short paths between buildings, or across parks.
Routes for scooters consider elevation changes and obstacles on the way.
Results
The implementation of Urbi's Directions API helped the client reduce order expenses.
In comparison with other navigation services, Urbi calculates routes more accurately and provides a fair assessment of courier work.As a result, more couriers are satisfied with the evaluations of their work, and customers receive their orders even faster.
